I signed up for broadband 4 weeks ago. Equipment supplied but since connecting speed is only 2.8Mbps.and I cannot use my phone to dial out. 2 questions. 1. If my phone will not dial out, will it work for 999?
2. I was told that part of the line needs replacement. For weeks now I have had no updates on timescales or progress. Cannot get to talk to anyone.
I am close to cancelling everything, I just need to get reassurance that progress is being made.
if you have reported the phone fault to 150 have you checked MYBT for progress on your fault
Have you got Digital Voice because slow broadband wouldn’t usually affect your ability to make calls.
All. I know is that from point of connection Both faults have occurred and on fault tracker both faults say other services may be affected by each fault. But thanks for info..
Sounds like an external line fault that Openreach need to fix. If you cancel, it will not be fixed, and you would have the same problem again, with a different provider.