Fibre 500

[Foxtbh1]

Hi all,

When I ordered my Fibre service a month or so back, I enquired as to the availability of the Fibre 500 product on the BT live chat page. Apparently, it didn't exist - I could have either 150, 300 or 900.

Not feeling that 300 was worth the extra over 150, I ordered 150 and it went live last week.

However from reading around I've seen various people mention that Fibre 500 is still available to new customers. Does anyone know the definitive situation? Now that I am an existing customer what, if anything, can I do to move onto the Fibre 500 product?

Why do they hide it?

Thanks!

[busterboy1]

You should show them this page. 

[Foxtbh1]

Although it says 500, the page it links me to in order to place an order has only 300 or 900 😞

[busterboy1]

You need to keep ringing them again mate, Heard of many getting upgraded to 500 from 300 when you finally speak to the correct person.

Trouble is half of the operators are reading from a sheet of answers and know very little in reality.

Good luck. 🙂

[pippincp]

Do you have FTTP or G.Fast?

[busterboy1]

If he already has the option of the 910 package it won't be G-Fast

[pippincp]

@busterboy1Ooooops, missed that.😁

@Foxtbh1Give the FTTP team a ring, 0800 587 4787

[Foxtbh1]

Gave them a call and spoke to a great chap who promptly upgraded me to 500 for the price of 300.

It appears to have started a new contract but given by original contract only started last week that's no real hardship.

Thanks!

[pippincp]

Good result!

[busterboy1]

@Foxtbh1 

Result. 😁