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yasminmunir
Beginner

on ‎20-01-2021 18h28

884 Views
Message 1 of 3

Fibre Issue BT or Openreach

Hi all ,

 

I purchased full  fibre 100  at the beginning of December for installation on 5th Feb . Since then my order has been cancelled 4 times with various problems that I had to chase up for every time . Every time different excuses is this Normal just to get Internet  ? .  The worst bit is my date keeps getting pushed out ... who can I complain to ... as it’s not my fault . No one is giving me a proper answer to the problem or a resolution ..

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎20-01-2021 18h31

881 Views
Message 2 of 3

Re: Fibre Issue BT or Openreach

Are you phoning the FTTP TEAM for help 08005874787



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yasminmunir
Beginner

on ‎20-01-2021 18h45

874 Views
Message 3 of 3

Re: Fibre Issue BT or Openreach

Yes. Have spoken to them on that number many times. Some based at Accrington and some based in Dundee. 
I’ve logged 2 complaints which are currently open. No response. 

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