Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
watersportsfamily
Beginner

on ‎01-09-2020 16h18 - last edited on ‎02-09-2020 11h00 by

1,081 Views
Message 1 of 4

Fibre to premises Broadband Fault

I have a fault code VOL053-xxxxxxxxxxxxxx that has been closed . Fibre  was taken down by tree  last tuesday. 

Been on fault line queue 3 hrs now - Any shortcut to get the fault re opened ?

0 Ratings
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎01-09-2020 16h29

1,074 Views
Message 2 of 4

Re: Fibre to premises Broadband Fault

Sorry there is no shortcut many wish there was but it would eventually get as congested as normal 150



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
watersportsfamily
Beginner

on ‎03-09-2020 18h24

1,022 Views
Message 3 of 4

Re: Fibre to premises Broadband Fault

0800 800 151 - seems to be the best number in routing to fibre desk in Exeter
0 Ratings
pippincp
Distinguished Sage

on ‎03-09-2020 18h43

1,014 Views
Message 4 of 4

Re: Fibre to premises Broadband Fault

The best number for FTTP issues is the FTTP team direct number. 0800 587 4787

0 Ratings