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watersportsfamily
Beginner

on ‎01-09-2020 16h18 - last edited on ‎02-09-2020 11h00 by

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Message 1 of 4

Fibre to premises Broadband Fault

I have a fault code VOL053-xxxxxxxxxxxxxx that has been closed . Fibre  was taken down by tree  last tuesday. 

Been on fault line queue 3 hrs now - Any shortcut to get the fault re opened ?

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎01-09-2020 16h29

1,075 Views
Message 2 of 4

Re: Fibre to premises Broadband Fault

Sorry there is no shortcut many wish there was but it would eventually get as congested as normal 150



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watersportsfamily
Beginner

on ‎03-09-2020 18h24

1,023 Views
Message 3 of 4

Re: Fibre to premises Broadband Fault

0800 800 151 - seems to be the best number in routing to fibre desk in Exeter
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pippincp
Distinguished Sage

on ‎03-09-2020 18h43

1,015 Views
Message 4 of 4

Re: Fibre to premises Broadband Fault

The best number for FTTP issues is the FTTP team direct number. 0800 587 4787

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