I have a fault code VOL053-xxxxxxxxxxxxxx that has been closed . Fibre was taken down by tree last tuesday.
Been on fault line queue 3 hrs now - Any shortcut to get the fault re opened ?
Sorry there is no shortcut many wish there was but it would eventually get as congested as normal 150
The best number for FTTP issues is the FTTP team direct number. 0800 587 4787