Full fibre issue

[Pagalot]

I had full fibre 150 installed on Monday, BT has still not sent a router, I have an airport Extreme router, no matter what settings I try nothing works, my line is activated, spoke to support 6 times and still cannot get the router to detect the fibre, "connected no internet"

Can anyone help me out please with what I'm doing wrong

[licquorice]

You just need to enter the generic PPPoE credentials of username bthomehub@btbroadband.com and password BT.

Are you sure your FTTP has been activated?

[imjolly]

Is it FTTP with the ONT or is it G.FAST?

[Pagalot]

How do I find out which it is? Sorry I'm useless at all this mularkey.

I was told by FF team that it was activated my yellow light to the left of router is flashing

[pippincp]

What are you connection the airport to, the telephone socket or a unit on the wall?

[Pagalot]

Unit (modem) 

[pippincp]

FTTP then. The details @licquorice gave you should work but as he says has it been activeted? Give the FTTP team a ring. 0800 587 4787