HH6 FIRMWARE SG4B1000E020 UPDATE ISSUES

[Eclectic]

Up until yesterday we had a steady 30Mb speed on HH6.

Yesterday afternoon started to get dropouts and slow speed. Just in time for the football!

Speed eventually stabilised at 15/17Mb.

Using BT speedtester and troubleshooter resulted in the message - We are not meeting your guaranteed speed, you may leave BT with no penalty! What sort of a guarantee is that!

This morning spped was 21Mb. Message on fault tracker - 'Right to exit removed'!

Interrogating the hub shows that it had a Firmware update on 23rd November. SG4B1000E020

The technical log only goesd back to 12.40pm on 23rd. So, I guess it was reset by firmware update.

Speed right now 22/23Mb.

What's going on? 

Any insight appreciated.

NB. all usual tests done, quiet line, test socket etc.

[pippincp]

Can you post the connection stats from Advanced settings/technical log/information.

[Eclectic]

Not just at the moment. HH6 disconected. Trying an old HH5.
I'll report back shortly.

[imjolly]

This is a known problem and there are already previous posts. Here is one

https://community.bt.com/t5/BT-Fibre-broadband/Line-Attenuation/td-p/2018008

[Eclectic]

Well!
Old HH5 gives 30/31Mb.
So, looks like the Firmware update has compromised the HH6.

[Eclectic]

Thank you, but there does not seem to be a solution offered, or comment from BT.

[pippincp]

Carry on with the hub5.

[Eclectic]

Yes, of course.

I shall test the HH6 occasionally to see if anything changes.

Very disappointed with BT for throtling back the speed to just above the 'guarantee'.

The other threads on this subject did not come to a solution or conclusion.

[busterboy1]

@Eclectic 

FYI.... BT do not throttle. 

[Eclectic]

Thank you for the link.

Maybe I used the wrong technical term, but the result is the same.

What have they done, and why?

Only downside of the HH5 is wifi range. Easily solved.