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mhughes2704
Beginner

on ‎21-12-2021 10h29

785 Views
Message 1 of 3

Halo 3, flakey connection and speeds

Hi,

 

Recently "upgraded" to Halo 3, with the promise of indestructible WIFI connection and a minimum of 26mbps download.

The reality is there is little improvement, as the WIFI dips out daily, albeit for a few minutes -  I see no evidence of the EE pick up, plus speeds regularly drop to under 5 mbps for extended periods.

I have applied for £20 refund, but it is there any other advice to consider before I attempt a call to the help desk and write off 3hours of my life?

All help appreciated!

 

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2 REPLIES 2
mhughes2704
Beginner

on ‎21-12-2021 10h36

780 Views
Message 2 of 3

Re: Halo 3, flakey connection and speeds

mhughes2704_0-1640082994591.png

 

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Ribblelancs
Guru

on ‎21-12-2021 10h49

768 Views
Message 3 of 3

Re: Halo 3, flakey connection and speeds

Presumably, you have the Halo 3 EE box connected up.

How many bars on the box?

What does the BT Hub manager page give for the connection speed for the EE Box?

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