Having a problem activating Parental Controls

[HenryD]

@DavidM can you help me too, please?

I've tried to activate the parental controls in MyBT, says it will be done in two hours, but doesn't. I've also re-boot the router.

Thanks, Henry

[RobbieMac]

Hi @HenryD 

Welcome to the BT Community and thanks for your post.  I have moved your post to start your own thread discussion as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having activating BT Parental Controls using your MyBT.  We can pick this up from here and give you a hand to sort this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[DavidM · Accepted solution]

Hi @HenryD ,

Thanks for letting me know we got this sorted for you.

All the best

David