who actually did the DLM reset if openreach then engineer would needed to phone up but looks more like just a hub reset which can be done remotely
which exchange and cab are you on as that was missing from previous dslchecker results
does your package in MYBT show as fibre 1?
Hi @imjolly , we are on Didmarton cabinet E2. I will post the full report for you just a moment
DLM reset was performed on 9th Feb by and Openreach engineer after resolving minor wiring issues in the cabinet.
so you are on a Huawei cab so if you can get your connection sorted out and stable then you should get a boost when DLM activates G.INP. just need to get connection sorted
After the DLM reset on Feb 9th, the download sync speed snapped up to 40Mbps after the first full 24-hour day of connection, and has stuck there ever since. I have to admit I thought that was G.INP activating at that point, and thereafter I had high SNRs just because there was a 40Mbps cap on the cabinet. The connection has been rock solid since, so I'm not sure how much more sorted it can get.
The original topic remains - is there enough evidence here to sponsor a re-provisioning of the line to allow us to break that limit? As it stands I believe we can never see the max speeds shown on the checker, even though the line seems to be capable.
the maximum speed from checker estimated range is 41mb - just 1mb higher than current connection
that is not a fixed limit just the expected range - sometime customers do get better than top estimated speed
you/we are just going round and round so have asked mods to check if you are on the old essential max of 40mb or in banded profile or just line problems
Hi @DanielS, (or anyone else)
Sorry to raise this but any way you can set expectations on picking up this issue? We are about to go into the 7th working day since I sent you the details over PM - my memory was usually 3-5 working days for moderator activity.
If I'm still in line then great and sorry to chase, but I am getting a bit worried I have been missed for some reason,
Hi @threetreesderek sorry that you have not been contacted. I've checked and can't find your details in the queue so would you please reply to the PM I've just sent you and one of the team will pick this up tomorrow.
We did have a problem with some PMs last week and that may have caused this to be missed.