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badtez
Aspiring Contributor

on ‎16-11-2021 16h14

678 Views
Message 1 of 4

Home move fibre 300

Can anyone here help?

Order placed for fibre 300 on the 16th October for home move to new build. Was supposed to be activated on November 11th. Obviously didn't happen, got some text about them needing the ONT serial number from the developer. I supplied this myself yet still no word on getting my services activated. All through the order process nothing showed there was a problem...

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎16-11-2021 16h17

677 Views
Message 2 of 4

Re: Home move fibre 300

have you tried phoning the FTTP TEAM 08005874787 and see if they can help find  the problem



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iniltous
Distinguished Guru

on ‎16-11-2021 17h28

653 Views
Message 3 of 4

Re: Home move fibre 300

Is the PON light on the ONT a steady green, or flashing ?
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badtez
Aspiring Contributor

on ‎16-11-2021 19h06

639 Views
Message 4 of 4

Re: Home move fibre 300

PON light is steady green. Port 1 light blinks every few seconds

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