Hybrid Connect - Not working

[NER]

is anyone else able to see if the hub as assigned a mobile ip address for the hybrid connect as show in my pic?

[NeilO]

Hi @NER welcome to the community, I'm sorry to see you're having problems with the Hybrid connect service.

Do you have an active Halo 3+ subscription? You can check that in MyBT under the Your products then Broadband section.

Thanks 
Neil

[NER]

oh no i dont have that why would that be so thats the issue then?

[NeilO · Accepted solution]

Hi @NER, yes that's why it won't work, you need a Halo 3+ subscription for the Hybrid Connect. May I ask how you got hold of the Hybrid connect equipment?

Thanks

Neil

[NER]

sure bought it on ebay, will contact bt to get the subscription now then thanks for your help

[NeilO]

@NER Oh, I see, when you subscribe you'll be sent another Hybrid connect router. They shouldn't be selling these on Ebay without explaining you need a subscription to Halo 3+.

Thanks

Neil

[NER]

Yeah thanks for your help, wish they did as then could not have purchased and would have saved me lots of time trying to get it working 🙂

[InTheBox]

Hi @NeilO I have another issue with my hybrid connect can you help please im really struggling with set up.

[InTheBox]

I think I posted it in wrong subject 😬

https://community.bt.com/t5/BT-Devices/Hybrid-connect-setup-fails-at-signal-test/m-p/2152751#M21470

[NER]

Seems the person i got this from on email, suggests that if i get an EE Sim card and swap it out with the current BT which is inside the hybrid connect it will work as a backup 🙂