Hybrid connect red flashing bars

[Kmcc]

Hi, there have been a lot of EE 4g outages. I’m currently having the same issue however my hybrid main light is white. Bt hub is flashing purple instead of solid purple ( my broadband is not activated yet). BT have advised EE are having mass outages across the UK. I was advised my location would be resolved yesterday but the issue is still ongoing. BT now have advised they cannot  provide a resolution time. Thanks 

[rick56]

texted help and then spoke to advisor, told him the saga and that others affected also. He was very helpful

(he did say something similar happened earlier this year)

He spoke to hub connect team who spoke to me. They looked inside the hub.

reset hub - no change

reset router - no chnage

Outcome:  new bybrid on way and if not fixed then router chnage

hybrid expected tomorrow will update then

[alan_mc]

To be honest, I think you'll see a repeat of what happened to me.  Plugged in, was all good then issue happened on new device.  

Still waiting on them contacting me back.

[rick56]

I'm expecting the same result

Will update after setting up hopefu;llt tomorrow

[ASM987]

Yep - I have exactly the same issue, solid bliue circle but three red flashing bars which suggests the Hybrid Connect cannot find a 4G signal. Reported it to BT on Monday 06/12 and the fella said "every call I have taken this morning is this issue"  He then went on to say that it is due to EE outages nationwide but the info he had was that it would be fixed within 24 hrs. Advice was to leave the Hybrid Connect switched on and it would eventually connect to 4G once EE had solved the outage problems. Still got the same problem and the 24 hour deadline has passed.

[Jasensteve]

This hasn't got anything to do with EE outage . My BT business 4G dongle has great EE signal . The red flashing signal bar lights are on the Hybrid Connect hardware but the hub manger states that the Hybrid has good signal with solid blue bars . Spoke to a BT rep this morning that says it is a known issue and is related to software issues

[rick56]

It's nothng to do with EE outages of course. My bars have been flashing since the upgrade on 25th Nov as have others who have posted on here

[PaddyB]

Hi All,

I'm sorry if you're having problems with your Hybrid Connect (HC) device.

Please can you check your Hub firmware version, it must be v0.27.07.07281 or higher for Smart Hub 2.

1. Please disconnect HC from Hub (if connected via Ethernet). 
2. Factory reset HC by pressing the pinhole reset button at the back for 15 seconds
3. HC will go through its boot process, once it's done (when the BT logo starts flashing green), connect the Ethernet cable between HC and the Hub.

Please make sure to use Ethernet and not WiFi. The Hub must have an active internet/broadband connection.

Leave HC connected for at least 30 minutes. It will go through the firmware upgrade process (indicated by the White LED on the BT Logo). The upgrade process is done when the HC reboots and pairs to the Hub successfully (indicated by steady Blue LED on the BT Logo of the HC).

Please give that a try and let me know how you get on?

Thanks,

Paddy

[alan_mc]

Just received a voicemail from support team.  Now being categorised as a known software issue. 

Although the bars are flashing red, the device may still have full functionality.  They are working on a software fix and said they would be in touch when they know more so I think our suspicions have finally been confirmed.

[rick56]

Tried all these before contacting BT and also yesterday when on phone to support

No change at all