I have an orange flashing power light and a red flashing broadband light.

[martyrich]

I have an orange flashing power light and a red flashing broadband light. If I take out the rj11 lead the phone works, plug it in and it does not.

Home Hub 5 Type A

What is the solution to this?

My area is not down at the moment, so it makes no sense

[martyrich]

I have an orange flashing power light and a red flashing broadband light. If I take out the rj11 lead the phone works, plug it in and it does not.

What is the solution to this?

Home Hub 5 Type A

My area is not down at the moment, so it makes no sense

[Keith_Beddoe]

@martyrich 

Which BT Home Hub do you have?

[martyrich]

Home Hub 5

[Keith_Beddoe]

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@martyrich wrote:

Home Hub 5

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Possibly a short circuit in the home hub, or a damaged RJ11 lead.

Leave the phone end plugged into the microfilter, but remove the other end going into the home hub, and see if you get dial tone back on the phone.

[martyrich]

Hello

This worked

Removing the RJ11 lead from the hub  meant I did get a dial tone on the phone

[Keith_Beddoe · Accepted solution]

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@martyrich wrote:

Hello

This worked

Removing the RJ11 lead from the hub  meant I did get a dial tone on the phone

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Then the home hub is faulty, it has an internal short circuit.

You will have to ring BT and ask for a replacement.