ID003

[Davidjlplatt]

I’m having an issue logging into the BT Sport App. I have recently got BT sport via EE and I cannot login, it just gives me the ID003 message. I have followed all the instructions provided via the help link but to no avail. I have also checked that I am the account holder as suggested in previous posts. I have spoken to both EE and BT on the phone and they inform me that everything looks fine on the system. I don’t understand what has gone wrong! 
cheers. Dave 

[DarrenDev]

It looks like you activated your subscription on the evening of Jan 26th @Davidjlplatt - unfortunately we had a major system fault that evening which resulted in a large number of orders failing to be processed that night.  Yours is one of them.  We thought we'd tidied them all the following morning, but it looks like that's not the case.

I've raised a ticket for one of my colleagues to fix it - it's most likely not going to be fixed until tomorrow now though.  Check your email - I've issued you with a 24 hour pass to give you access until it's sorted.

Sorry for the inconvenience.

[Davidjlplatt]

Thank you so much. Just in time for the game I was hoping to see.

[Davidjlplatt]

The issue does not appear to have been resolved. Can you get someone to look into this again please? Thanks. 

[DarrenDev]

Sorry David - the ticket is still open! They usually resolve within 24 hours - not sure why they haven't this time. I'll send you another temporary pass as soon as I get home (about an hour).

[Davidjlplatt]

No rush at all. Won’t be trying to watch again till tomorrow night. 

[DarrenDev]

New pass sent - should be in your inbox. I've set it for 7 days this time, just in case. I'll chase the provisioning team on Monday.

[Davidjlplatt]

When I sign in with my own details the app still has error code ID003. Getting a bit silly now!!!

[RobbieMac]

Hi @Davidjlplatt 

Thanks for your posts and welcome back!

I'm sorry that you're experiencing error code ID003 when trying to log on to the BT Sport app with your BT ID.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[DarrenDev]

@RobbieMac I already have a ticket open with DnP on this. Where they'd normally take under 24 hours to resolve, this one appears to be taking them forever!
I can only apologise for the time it's taking @Davidjlplatt ... the pass I sent you is still active though.