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Message 1 of 3

IPC6023 error

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Hi, I am getting an IPC6023 error when trying to view any BT Sport channel (including SD). Initially this was only happening on 4k but I noticed today it started happening on HD and then tested with the same issue on SD. I am fibre to the home and checked speed of 120mbps just now. I trieste resetting router and box to no avail. Box is connected directly to the router. Please help!

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Message 2 of 3

Re: IPC6023 error

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Did you also restart the little white box that the router is connected to?
https://www.bt.com/help/broadband/how-to-power-cycle-and-reset-the-openreach-modem-
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Message 3 of 3

Re: IPC6023 error

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Hi Darren. I didn't, but I restarted it a couple of days ago and just checked BTSU is now working. Not sure if it's just a coincidence as the rest of my internet based services were unaffected and my speeds were healthy, but thank you

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