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Message 1 of 21

Internet seems to lose connection 2 or 3 times a day

Hi, 

 

My computers and devices seems to lose internet connection 2 or 3 times a day, but the Smart Hub never shows a period where it has lost connection or has rebooted.  This is the case for wired and wireless devices.  Are there more detailed logs I can see to determine what the issue is?

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Message 2 of 21

Re: Internet seems to lose connection 2 or 3 times a day

if your hub still maintains internet connection - light remains blue - and both ethernet and wireless devices drop connection then have you tried a factory reset of the hub by pressing the recessed button on back and holding 20/30 secs until lights flash

when hub reboots remember to turn off smart setup



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Message 3 of 21

Re: Internet seems to lose connection 2 or 3 times a day

Yeah, I've tried a factory reset.
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Message 4 of 21

Re: Internet seems to lose connection 2 or 3 times a day

did you also turn off smart setup?

which hub version do you have?



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Message 5 of 21

Re: Internet seems to lose connection 2 or 3 times a day

Smart Setup turned off

 

BT Hub 6A

Board version:

1.0

Gui version:

1.115.0

Boot loader:

9.2.0

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Message 6 of 21

Re: Internet seems to lose connection 2 or 3 times a day

can you post hub stats  advanced settings then technical log information



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Message 7 of 21

Re: Internet seems to lose connection 2 or 3 times a day

Product name:
BT Hub 6A

Serial number:
+084318+NQ74738940

Firmware version:
SG4B1000E020

Firmware updated:
26-Mar-2020

Board version:
1.0

Gui version:
1.115.0

WAN:
PPP Connected

Data sent / received:
262 GB Uploaded / 1 TB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-PTW7

2.4 GHz wireless channel:
Smart (Channel 1)

5 GHz wireless network name:
BTHub6-PTW7-5

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
D8:D7:75:AB:EC:EB

Software variant:
-

Boot loader:
9.2.0
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Message 8 of 21

Re: Internet seems to lose connection 2 or 3 times a day

That's not your hub stats. Go to Advanced settings/technical log/information.

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Message 9 of 21

Re: Internet seems to lose connection 2 or 3 times a day

stats.png

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Message 10 of 21

Re: Internet seems to lose connection 2 or 3 times a day

that's right place just missing the rest of information



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