Evening all,
My BT package started on the 10th June. I'm 2 weeks in and I'm less than amused. Sorry if there's any fat thumb typos. I am writing this on my mobile phone as every other device is now useless.
I was told to leave the connection to 'settle' (what?) as my download speeds were terrible.
Nothing has changed.
I have noted that the connection to the smart hub is 39.999mb down and 9.99 up. However, all devices are struggling. All devices are sat next to the hub with full connectivity bars.
My laptop speed test results (WiFi) are anything between 0.8 and 20mb download (with tests within minutes of each other. The upload speed never gets above 0.1 (normally 0.08).
My ps4 (wifi) download speeds is 5.2mb, upload is 300kb! (the speeds over ethernet via powerline are the same too. Comically hot spotting from my mobile gives its a 58mb download and 9mb upload)
The only device on the network that can actually get any download speed is my mobile despite it being sat next to the above laptop. Speed is consistent 30mb down and 8mb up.
Absolutely pulling my hair out with this now. Help!
Prior to BT I was with PlusNet (same bt line) and had no issues with any device. The only thing changed is the 'hub'.
I have tried factory resetting the hub. No change.
I have disabled 5ghz and tried all devices connected via 2.4ghz. No chance.
I have tried mode 2 and 3 for WiFi. No change.
This is appalling.
Please help 😔
Connection is also needed for working from Home. I'm just glad I have an unlimited data sim package and can hot-spot.
