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LOS light is on red
Hi,
My Broadband and landline has not worked since 05:00 this morning (2nd September 2020) and LOS light is on solid red despite taking the power on and off several times.
I can’t get through to the call centre all day!!
Please Help!!
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Re: LOS light is on red
have you checked 'service in my area' to see if it is a fault with your line or general fault affecting others go to 'help' at top of page
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Re: LOS light is on red
“Problem fixed
Reported Tue 18/08/2020 at 05:23 PM
Issue Ended Wed 02/09/2020 at 05:10 AM
We've fixed the recent problem in your area. To get your broadband running smoothly again, restart your BT Home Hub. Just turn it off at the mains, wait a few seconds, then turn it back on again. Give it a couple of minutes to finish starting up.“
I’ve had turned it off and on several times and still not working.
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Re: LOS light is on red
Big problems in Coventry (assuming that's where you are)
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Re: LOS light is on red
No, I live near Cambridge
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Re: LOS light is on red
Did you also turn the power off on the modem, waited about 20 seconds, and then turned it on again?
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Re: LOS light is on red
Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…
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Re: LOS light is on red
@Smilie wrote:
Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…
It might be best to call the FTTP helpdesk on 0800 587 4787.
Its possible that there is a disconnection in the optical network. Its odd that it started at the time when service was supposed to be restored. Perhaps a fibre was taken in error, to fix a fault?
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