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Message 1 of 9

LOS light is on red

Hi,

My Broadband and landline has not worked since 05:00 this morning (2nd September 2020) and  LOS light is on solid red despite taking the power on and off several times. 

I can’t get through to the call centre all day!!

Please Help!!

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8 REPLIES 8
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Message 2 of 9

Re: LOS light is on red

have you checked 'service in my area' to see if it is a fault with your line or general fault affecting others  go to 'help' at top of page



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Message 3 of 9

Re: LOS light is on red

This is what it said under broadband open fault:

“Problem fixed

Reported Tue 18/08/2020 at 05:23 PM
Issue Ended Wed 02/09/2020 at 05:10 AM
We've fixed the recent problem in your area. To get your broadband running smoothly again, restart your BT Home Hub. Just turn it off at the mains, wait a few seconds, then turn it back on again. Give it a couple of minutes to finish starting up.“

I’ve had turned it off and on several times and still not working.
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Anonymous
Not applicable
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Message 4 of 9

Re: LOS light is on red

Big problems in Coventry (assuming that's where you are)

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Message 5 of 9

Re: LOS light is on red

No, I live near Cambridge

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Message 6 of 9

Re: LOS light is on red

Did you also turn the power off on the modem, waited about 20 seconds, and then turned it on again?

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Message 7 of 9

Re: LOS light is on red

Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…

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Message 8 of 9

Re: LOS light is on red


@Smilie wrote:

Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…


It might be best to call the FTTP helpdesk on 0800 587 4787.

Its possible that there is a disconnection in the optical network. Its odd that it started at the time when service was supposed to be restored. Perhaps a fibre was taken in error, to fix a fault?

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Message 9 of 9

Re: LOS light is on red


@Smiliewrote:

No, I live near Cambridge


Care to narrow it down a bit?

Untitled-1.jpg

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