Hi,
My Broadband and landline has not worked since 05:00 this morning (2nd September 2020) and LOS light is on solid red despite taking the power on and off several times.
I can’t get through to the call centre all day!!
Please Help!!
have you checked 'service in my area' to see if it is a fault with your line or general fault affecting others go to 'help' at top of page
Big problems in Coventry (assuming that's where you are)
No, I live near Cambridge
Did you also turn the power off on the modem, waited about 20 seconds, and then turned it on again?
Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…
@Smilie wrote:
Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…
It might be best to call the FTTP helpdesk on 0800 587 4787.
Its possible that there is a disconnection in the optical network. Its odd that it started at the time when service was supposed to be restored. Perhaps a fibre was taken in error, to fix a fault?