Lose Internet Connection Randomly

[lagwagon25]

My internet will lose connection for no apparent reason. It happens randomly nothing is changed. 

I also get a message automatically appear in my browser ( very annoying) that says blocked access. - Sorry, but you're not allowed to access the Internet at the moment.

What is this **bleep** and how do I fix it. Is it even fixable? I am guessing not. I will never recommend bt to anyone because they are the worlds worst internet service provider.

[StuartH]

hi @lagwagon25 

Welcome to the community, sorry you are losing connection randomly like this.

Can you advise if you are connecting using an ethernet cable or wirelessly?

Thanks

Stuart

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem