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meg_
Beginner

on ‎13-01-2021 14h56

1,720 Views
Message 61 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

I’ll buy it and give it a go! I really hope it works🤞🏼

Thank you for all your help, will update you when I’ve plugged it all in!
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 15h04

1,715 Views
Message 62 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

@meg_ wrote:
I’ll buy it and give it a go! I really hope it works🤞🏼

Thank you for all your help, will update you when I’ve plugged it all in!

Its difficult to suggest anything else. Its just a bit odd that the BT hub is not responding to a DHCP request from the phone. Without setting up a separate DHCP server its difficult to prove.

On thing that may work, has it been suggested that you configure the IP phone, so it does not use DHCP, and instead, configure it for a static LAN IP address?

Can you actually access the configuration settings on the IP phone?

If you can, it would be very simple to setup a static LAN IP address.

 

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meg_
Beginner

on ‎13-01-2021 15h05

1,714 Views
Message 63 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

I do have my old BT Residential hub if that would work?
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meg_
Beginner

on ‎13-01-2021 15h07

1,714 Views
Message 64 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

I do still have my old BT Residential router which is Full Fibre 500 would that work?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 15h10

1,709 Views
Message 65 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

@meg_ wrote:
I do still have my old BT Residential router which is Full Fibre 500 would that work?

No, you cannot change the login details for that.

Did you see my question regarding the IP phone settings, as that would be an easy thing to try, as it should overcome the DHCP issue?

 

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CJT80
Recognised Expert

on ‎13-01-2021 15h10

1,708 Views
Message 66 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

@meg_ 

What model is the Mitel Phone?

 

 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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meg_
Beginner

on ‎13-01-2021 15h10

1,706 Views
Message 67 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

I can configure it, how would I set up a static LAN IP address?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎13-01-2021 15h15 - edited ‎13-01-2021 15h18

1,687 Views
Message 68 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

@meg_ wrote:
I can configure it, how would I set up a static LAN IP address?

If it has a setting page, then change the network settings from DHCP to static IP (manual settings), and enter the following.

IP address 192.168.1.50

Subnet mask 255.255.255.0

Default gateway 192.168.1.254

DNS server 192.168.1.254

I an fairly sure that the business hub uses the same IP subnet details as the home hub.

If you access the business hub from 192.168.1.254, then that would be correct.

I would have expected your employer`s IT department to have suggested this first.

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meg_
Beginner

on ‎13-01-2021 15h16

1,686 Views
Message 69 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

Mitel 5312 IP Phone
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎13-01-2021 15h19 - edited ‎13-01-2021 15h22

1,673 Views
Message 70 of 83

Re: Mitel Office IP Phone DHCP Discovery Issue

https://ctsolutions-inc.com/mitel-5312-5324-ip-phone-user-guide-5.pdf

Its complicated, I cannot actually see where the network settings are, but @CJT80  may be able to find them.

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