Moved from talktalk to bt fibre2 but capped at fibre1

[mcazjoe1]

Hi

I recently moved to bt fibre 2 but my speeds are capped at fibre 1, I have tried numerous attempts to get this resolved through customer service to no avail.  So as a last ditch attempt I'm hoping one of the mods can sort this for me.

Thanks

 

[pippincp]

Enter your telephone number HERE and post the result. Remove your number before posting but leave the exchange and cab number.

[mcazjoe1]

@pippincp 

[pippincp]

Exchange and cab number?

[mcazjoe1]

Hi exchange is kilwinning and served by cabinet 5

[imjolly]

your attainable speed is only 58mb whereas from dslchecker I would expect that to be a lot higher as attainable is not affected by the package your choose.  Have you tried using test socket with a filter so see if that changes connection or attainable speed?

[mcazjoe1]

Hi when I was talking to bt tech department they asked me to use test socket with micro filter and I have just left it like that but it hasn't made any difference. When I was with talktalk I got 60 down and 20 up, with 4 kids using the internet and uploading to youtube I need to squeeze every little bit I can get.

[imjolly]

can you check MYBT and see what package it shows you to be on

[mcazjoe1]

 

[licquorice]

It looks like there are 2 separate things going on here. You are on Fibre1 as your upload speed has been capped at 10Mbs but there also seems to be a fault as your download speed is below the Fibre1 cap (so Fibre2 wouldn't increase it it) although the checker shows you you should be getting closer to 80Mbs. The other oddity is that your max upload speed is very high (above even Fibre 2 cap) but your your max download speed is very low in comparison.