Moving fibre entry point into house

[tarachubb]

We have BT fibre at our house and there is a black cable from the fascia board down to a first floor room on the front wall of the house. Our house is covered in smooth white render so this is a total eyesore and I’d like it moved, even if we have to pay. I called BT and they said there’s nothing they can do, and gave me no other option. Im hoping someone may be able to advise as it definitely can’t stay where it is! 

[Keith_Beddoe]

@tarachubb 

You would have to contact Openreach.

https://www.openreach.com/building-developers-and-projects/altering-our-network

[tarachubb]

Thank you, will try! 

[DavidM]

Hi @tarachubb and welcome to our community.

Thanks for posting about getting the cable moved. I'm sure our members would be interested to know how you get on with this so please get back and let us know the outcome. Cheers @Keith_Beddoe for the advice.

Cheers

David

[pompey1898]

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@tarachubbwrote:

We have BT fibre at our house and there is a black cable from the fascia board down to a first floor room on the front wall of the house. Our house is covered in smooth white render so this is a total eyesore and I’d like it moved, even if we have to pay. I called BT and they said there’s nothing they can do, and gave me no other option. Im hoping someone may be able to advise as it definitely can’t stay where it is! 

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Just wondering why you allowed it to be put there ?

[Starwire]

When you say BT Fibre do you mean FTTP or that Half & Half Product FTTC?

You mentioned said cable comes down the wall and into a first floor room.

You never mentioned a CSP, which would be at ground level so it’s either a Copper Cable or an FTTP Cable with a FFC (Field Fit Connector) on it.

Openreach don’t use FFC’s anymore and would have to fit a CSP, a Grey Box that’s 6 X 6 inches and about and inch wide. That has to go to ground level, can’t go at the eves and the cable(s) X 2 going to it would both still be black.

[tarachubb]

It’s all a bit beyond my technical ability to be honest, but what I can tell you that it’s fibre optic internet if that makes more sense? It comes in from a pole on an overhead cable which is attached to the fascia board and run down into the house. 

The engineer said the cable is very inflexible and cannot be bent at too much of an angle or it will break (whatever is inside). Not sure if any of this info has helped, so please excuse my basic response! 

[tarachubb]

We have a garage attached to the side of our house, so they couldn’t get their ladder onto the side wall unfortunately. We have some scaffolding up around our house currently so it’s a good opportunity perhaps to try and move it. 

[Starwire]

Openreach Engineers are allowed to climb scaffolding but only if it has a certificate/safety notice, sorry not entirely sure of its technical name attached to confirm it’s been put up by a competent and trained person.

[Addy]

Overhead cables (fibre or copper) from poles shouldn’t be attached to fascia boards. The bracket at the house end should be fixed to the house wall and the cable griped or clamped to the bracket. Well that was how it should be done when I worked for Openreach.

Are to able to post a picture.