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internetq
Aspiring Contributor

on ‎18-03-2021 21h55

1,070 Views
Message 1 of 3

My BT App

Hi, 

Does anybody have an idea why  the BT App which I have downloaded onto my iPhone SE (with latest IOS) does not have facility to set up WiFi Discs? Other functions of the App seem OK, but could find nothing at all on this subject.

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2 REPLIES 2
DarrenDev
Distinguished Guru

on ‎18-03-2021 22h30

1,059 Views
Message 2 of 3

Re: My BT App

If you have a Complete WiFi subscription on your account and you're logged into the app with that account then the option to set up your discs should appear at the top of the "More" menu under the heading "Your wi-fi network".
If you have Whole Home WiFi then you need to use the Whole Home WiFi app instead.
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internetq
Aspiring Contributor

on ‎20-03-2021 22h15

1,020 Views
Message 3 of 3

Re: My BT App

Thanks, that's what I thought should happen, only it does not!

When I log into the app it asks me to 'activate your BT ID' and suggests I look for my activation email. My BT ID has been activated for years as far as I know and certainly I do not have an activation email.

If I then use the login button on the same page under 'Cant find your email' everything else works, just there's no WiFi strength app.  Incidentally the WiFi disks themselves work OK.

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