Name on BT app

[taltma]

When I send an email on the BT app the recipient will see my name as John Smith Smith. When I send emails on my laptop my name appears correctly to recipient - John Smith. Spoken to BT often but they can't fix it.

[mog_catto · Accepted solution]

I had this problem too.  The BT Email app uses your first/last name from webmail.  If it is wrong you will need to log into webmail and go to settings (top right corner) and update your name there.

[taltma]

That appears to have worked. Thank you so much. I've spent many hours over the years with BT trying to sort this out to no avail.

[DavidM]

Fantastic post there @mog_catto . Kudos to you 👍

Cheers

David