<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Hi @Blonid55 welcome to the community and thanks for posting, your neighbour will need to contact Openreach directly using this form to request for the network to be re-routed.