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Austi93
Aspiring Contributor

on ‎14-02-2021 16h58

1,338 Views
Message 1 of 5

Neighbours can get Fibre but not me?

Hi,

Recently moved into a new home which has been unoccupied for 18 months. Have got BT Broadband up and running but was hoping to upgrade to fibre but was told that I could not get it at this property. As far as I know all my neighbours can get fibre but we cannot because the records for the house are not up to date.

Does anyone know the process for Openreach to update their records?

 

Thanks

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎14-02-2021 17h21

1,333 Views
Message 2 of 5

Re: Neighbours can get Fibre but not me?

@Austi93 

Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

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pippincp
Distinguished Sage

on ‎14-02-2021 17h29

1,330 Views
Message 3 of 5

Re: Neighbours can get Fibre but not me?

What do you mean by recently? The Openreach database is normally updated on a Friday. Depending on when you went live you may miss a Friday.

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Austi93
Aspiring Contributor

on ‎15-02-2021 8h09

1,279 Views
Message 4 of 5

Re: Neighbours can get Fibre but not me?

Moved in on the Monday and the BT Engineer came out Friday the same week. I will leave it for a few weeks in that case.

 

Thanks

 

Clive

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pippincp
Distinguished Sage

‎15-02-2021 8h21 - edited ‎15-02-2021 8h22

1,273 Views
Message 5 of 5

Re: Neighbours can get Fibre but not me?

You should be OK to check next Friday, I'd leave it until after 3.00 in the afternoon.

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