If you pay BT for line rental and TT separately for broadband, you must be on a legacy package with TT as for many years they have only offered broadband if you also took their line rental, plus they made many ‘offers’ to switch line sharing customers like you onto their ‘telephony’ network , presumably you refused their offers to switch you fully to them, but the migration process is now usually customers who take phone and broadband , not just one service, this may cause issues.
Normally you would expect to see a ‘sorry to see you leave’ communication from TT, the primary aim is to give you the chance to stop ‘slamming’, in other words a company moving you against your will or without your agreement, but it also serves in genuine migrations as confirmation the process is on track....so if you get something from TT saying ‘bye’, great, if you don’t, you probably should get in touch with them.....
