New Router connection issues with PS4

[MrZurkon]

I was recently sent a new router from BT, but this has caused a very slow connection to my Playstation 4. I have set the new router up in the exact same location as the old router; the previous router had no problems with the console and I was getting speeds of around 20-25mbps.

This new router is now giving speeds of around 100kbps - 5mbps which is much too slow, but the issue is only with the PS4. The average download speed when I do an internet test is 40-50mbps, and no other devices suffer from a slow connection.

Does anyone have any suggestions?

[Keith_Beddoe]

@MrZurkon 

Turn off Smart Setup on the home hub.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

[DavidM]

Hi @MrZurkon and welcome back.

@Keith_Beddoe advice is sound. Switching off smart set up usually solves these issues so please give it a go and let us know how you get on.

Cheers

David

[MrZurkon]

Thanks for the response.

I have switched off smart setup but the issue persists, particularly in the evening time when the connection is around 220kbps.