New house - socket has cat5 plug

[Jonsend]

Yes it does plug in. It's just doesn't work.

[Keith_Beddoe]

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@Jonsend wrote:

Yes it does plug in. It's just doesn't work.

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If you have a spare microfilter, try connecting it up as shown below, and see if it works, and you can still get dial tone on the phone. You will have to unscrew the front plate to get to the test socket. Your one will be slightly different as it an ADSL faceplate, but its the same behind. 

[Jonsend]

Update: None of the above worked. BT chap came and replaced the box.

[Carlusha]

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@Jonsendwrote:

Update: None of the above worked. BT chap came and replaced the box.

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OK but is your broadband now up and running?

[Jonsend]

Yep, 7Mb down and 1Mb up, but that's another story...