New to BT - trying to understand speed differences

[MarkyJ]

Recently joined BT, thought I bought 46-50Mbps, wifi download via app is 40, for minimum guarantee of 41. The tech log shows as below. Doesn't feel right? BT Openreach insist all is good in the cabinet on 3 visits.

Data rate:9.995 Mbps / 42.992 Mbps

Maximum data rate:24.381 Mbps / 50.727 Mbps

Noise margin:16.1 / 6.3

Line attenuation:5.5 / 17.4

Signal attenuation:5.6 / 17.2

[imjolly]

You have a 43mb connection speed.  All the speeds quoted by BT are connection speeds to the hub not download speeds by your devices

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[MarkyJ]

I don't have a corded phone, what other stats are needed? sorry for the newbie Q's

Data rate:9.995 Mbps / 42.992 Mbps
Maximum data rate:24.381 Mbps / 50.727 Mbps
Noise margin:16.1 / 6.3
Line attenuation:5.5 / 17.4
Signal attenuation:5.6 / 17.2

[MarkyJ]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper
High Low High Low
VDSL Range A (Clean) 80 61 20 17 55 Available Available --
VDSL Range B (Impacted) 80 56.2 20 15 48.1 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 30 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 14.5 -- 12.5 to 16.5 Available Available --
WBC ADSL2+ Annex M Up to 14.5 Up to 1 12.5 to 16.5 Available Available --
ADSL Max Up to 7 -- 6 to 8 Available Available --
WBC Fixed Rate 2 -- -- Available Available --
Fixed Rate 2 -- -- Available -- --
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Premise Environment Status
Bridge Tap U
VRI --
NTE FacePlate --
Last Test Date 04-02-2021
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction Y

[imjolly]

All the stats not abbreviated from the technical  log information page. 

The most basic test to to check for line noise as that is most common problem for poor conenction. Can you borrow a phone?

which master socket do you have

[MarkyJ]

Thank you.

I have the item 6 version. Broadband over the phone socket. 
I would have to buy a corded phone