I did a speed test right after I got the confirmation text earlier today. About 35 down, 8 up, which is consistent with past results. I was watching a Twitch stream at the time it went down. Never had issues before (with Plusnet or BT before that).
Edit - No issues listed on the service status page.
@Jedimaster wrote:
I did a speed test right after I got the confirmation text earlier today. About 35 down, 8 up, which is consistent with past results. I was watching a Twitch stream at the time it went down. Never had issues before (with Plusnet or BT before that).
As I said, check the online status page, as it could be a network fault, as there are a few showing, depending on what part of the country you are.
It does seem odd. All you can do is to report it to BT as a fault. It will be classed as an Early Life Failure, and should be dealt with fairly quickly.
The moderators are very busy, and it would take a few days before they could even look at your case.
Its quite possible that it will sort itself out within 24 hours anyway, as there may be a pending configuration change, as you may have been connected to a port which was active from another customer.
Hi @Jedimaster I'm really sorry your broadband isn't working, I'll send you a private message in a moment so you can get in touch with the moderation team.
Just to update this thread, the account side of this issue has now been fixed, and I have an engineer visit booked for Wednesday. Thank you to everyone that helped. I appreciate it.
Engineer came today, and was great. He said I had broadband, it just wasn't mine so the hub couldn't authenticate. He left and corrected the mistake that was made at the cabinet on my activation day.
I consider this resolved. Thanks to everyone that helped.