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Maximo1970
Beginner

‎30-09-2021 15h04 - edited ‎30-09-2021 15h48

1,025 Views
Message 1 of 3

Not able to add account to MYBT

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Hi everyone

 

I'm trying to add my account in the MYBT portal. But keep getting the same issue each time, as per the below. I'm not able to select how to confirm the PIN. I have changed all the details in my profile, there is a landline number as well as a mobile number. Also I have a primary email address and a secondary one.

MYBT.JPG

 

 

 

 

 

 

 

Does anyone have any ideas? Or is this a call to BT directly?

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2 REPLIES 2
PaddyB
Moderator-Retired

on ‎30-09-2021 19h25

998 Views
Message 2 of 3

Re: Not able to add account to MYBT

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Hi @Maximo1970,

Thank you for posting. I'm sorry you haven't been able to add your account. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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DavidM
Moderator-Retired

on ‎04-10-2021 10h52

957 Views
Message 3 of 3

Re: Not able to add account to MYBT

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Thanks for taking my call @Maximo1970 . I'm glad I was able to get this set up for you.

Cheers

David

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