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Message 1 of 2

NowTv Channels

I can no longer watch NowTv channels. Select channel from EPG and it says channel unavailable.... IPC6007.

Have tried rebooting TV box and router but get the same.

Only way to watch is via the app.

Wasn't like this before, what's going on???

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Message 2 of 2

Re: NowTv Channels

Hi @Jasemelv, welcome to the forum and thanks for posting. Sorry you are getting this error when trying to watch the Now channels on your BT TV box.

Follow these steps to try and fix these IPC errors:
Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
If you still see the error message then try restarting your equipment by following these steps:
First, restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your set top box, using the power switch on the back
Now check if you still receive the error
Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Post back and let me know if that resolves it or you need further help.



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