ORDI

[Philippa123]

I am due to move into a brand new property in the next 7 days. Openreach have confirmed the lines are ready to be taken over by any service provider. I've called 9 different service providers and all have confirmed they can't help me because the address is "not ready for service". I called Openreach again who told me that they cannot help me and that the service provider needs to do an ORDI request. I called BT back and relayed this information and was told that neither he, nor his supervisor had ever heard of an ORDI request and that they couldn't help me. I don't know what else to do? Please can someone help me? 

[pippincp]

Does the new property have FTTP installed?

[Keith_Beddoe]

@Philippa123 

Are you intending to use BT Retail as your provider?

If not, then this forum cannot help with your problem.

[Philippa123]

Yes. I am keen for BT to be my broadband provider. Are you able to help?

thank you

[pippincp]

I will if you answer my question.

[Philippa123]

I’ve been told it does

[pippincp · Accepted solution]

Then ring the FTTP team on 0800 587 4787. If necessary they will be able to raise an ORDI.

Let us know how you get on.

[Philippa123]

Success!!!!

Thank you so much for this number. James was able to help me and I’ve now got a broadband connection date set up for a couple of weeks time.  Thanks again

[pippincp]

You're welcome. Glad I was able to help.