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Message 21 of 25

Re: Orange light on new smart hub 2

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I’ll be honest I don’t know if that ‘Internet’ light should be on or off?

Its an ECI ONT and I have zero experience with them. I’ve only ever seen one in a classroom and it wasn’t connected to a live PON.

As I said above in my reply to Pippin ECI wasn’t used for very long before they switched to Huawei and Nokia, which are the only two I’ve worked on.

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Message 22 of 25

Re: Orange light on new smart hub 2

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Thanks all for your help, and thanks @Starwire for the heads up regarding ECI modems.

Will get in touch with the FTTP TEAM tomorrow to see what gives.

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Message 23 of 25

Re: Orange light on new smart hub 2

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Hi @sjm1 and thanks for posting.

I'd bee vey interested to know how this is resolved so please post back and let us know how you get on.

Cheers

David

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Message 24 of 25

Re: Orange light on new smart hub 2

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I was told by the engineer that it was a software problem at the exchange, he made a call and they got it working.
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Message 25 of 25

Re: Orange light on new smart hub 2

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Hi @sjm1, thanks for posting back and great news that the engineer got you up and running.

cheers

John

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