Parental controls have stopped working

[CliveB]

BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years.

I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc.

I receive emails saying they are active and the webpage says they are active but all to no avail.

Looking at the community forum it would appear that I now need a "moderator" to investigate/fix.

I would be grateful for help

kind regards

Clive

[PaddyB]

Hi @CliveB,

Thank you for posting. I'm sorry if the Parental Controls aren't working. Have you tried removing the Parental Controls and activating them again to see if that resolves the issue?

Thanks

PaddyB

[CliveB]

Hi Paddy, thank you for responding. Yes switched them on and off several times, changing them, changing the times powering the smart hub on and off overnight and resetting the smart hub all to no avail. Do you have any other suggestions

kind regards

Clive

[PaddyB]

Hi @CliveB,

Thank you for posting back. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

[DavidM · Accepted solution]

Hi @CliveB,

Thanks for letting me know we got this sorted for you. Post back if you have any other problems.

All the best

David