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Message 1 of 4

Password reset emails not being received

Help! I have been required to reset passwords for 2 websites over recent days (J Parkers and 5DChocolates). Both indicate have sent the reset password email to my btinternet mail account but never received them. Have checked spam etc but no sign. Please can you assist as this is frustrating. Are the spam filters auto rejecting them?

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Message 2 of 4

Re: Password reset emails not being received

Hi @RR2, welcome to the forum, and sorry that you're not receiving the password reset emails.

Do you know the address they are coming from and if so have you added these to your safe senders list?

Cheers

John

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Message 3 of 4

Re: Password reset emails not being received

Not specifically I am afraid - i know they will be xxxx@5dchocolates.com

and

xxx@jparkers.co.uk   

 

Parkers indicated they have been having an issue with some providers being extremely tough on spam filters?

 

 

Cheers, R

 

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Message 4 of 4

Re: Password reset emails not being received

Hi @RR2, thanks for getting back to me and I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can do to help you with this.

Cheers

John

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