Payments after cancelling account

[ClareLockhart]

I left BT in May 2020 with my account in credit. I never got a refund . Instead I continued to get bills for one of the add on features on the landline . I phoned earlier this year to try to sort it , as my account was being reduced quarter on quarter and no sign of the refund. After an hour on the phone I was assured it was sorted and the cheque would be in the post. This morning I got a bill fort this quarter  . When I ring the helpline I’m asked for the number , which I no longer have. Im at my wits end….help please ! 

[PaddyB]

Hi @ClareLockhart,

Thank you for posting. I'm sorry if your account hasn't been closed correctly. 

If you send me your details, I'll be able to get this corrected. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy