Phone sound not working after I answer

[Keith_Beddoe]

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@Panoramix924 wrote:
Issue has been sorted, we did a few resets and line tests and it seems to be fine again, thanks for the help x

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The BT line tester does operate a number of mechanical relays in the exchange equipment. Most of these are very old, and can develop bad connections, so a line test can clean up any oxidisation on the contacts and fix the fault.

[PaddyB]

Hi @Panoramix924,

Thank you for posting back to update the thread. I'm happy the telephone service is back working for you.

Please keep an eye on your service, if the problem reoccurs, post back and we'll be more than happy to give you a hand.

Thanks,

Paddy