Positive Feedback

[Anonymous]

I would like to leave some positive feedback, how can I do this? 

[-Richie-]

Is this for a BT employee or an Openreach engineer ?

[Anonymous]

HI, 

It was a BT Value team member I spoke with on the phone.  I would like to make sure the feedback actually goes somewhere. It is strange there is no facility to provide this .

Thanks, 

Anna 

[-Richie-]

I've asked a passing mod to look and make contact with you, they are the only BT employees on the forum.
Normally you would get a 'Voice of the Customer' survey sent after contacting BT, that's used for feedback, however as you took the time to join the forum they clearly impressed you.

[Anonymous]

Great, Thanks. He did impress me. I think people like that should be acknowledged as they are the difference between a good experience and a poor one. 

Best, 

Anna