Postcode and landline number don't match

[Faisal1]

Hi,

I am switching to a new provider, but unfortunately I am unable to due to the Postcode and landline not matching.

I have been told to contact my current provider to correct this.

I have checked my postcode on the Royal Mail address finder and everything is as it should be.

Hope you can help.

Thanks

[Keith_Beddoe]

@Faisal1 

Are you currently a BT Retail phone and broadband customer?

[Faisal1]

Currently just a BT home phone line customer.

[Keith_Beddoe]

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@Faisal1 wrote:

Currently just a BT home phone line customer.

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So you do not currently have broadband on your line, from any provider and you pay BT for your line rental and calls?

[Faisal1]

Yes, I pay BT for my line rental and calls

[Keith_Beddoe]

An Openreach ORDI request will need to be raised.

[Faisal1]

How is that done?

Does BT do it for me?

[Keith_Beddoe]

I have asked a moderator for assistance.

[imjolly]

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@Faisal1 wrote:

Hi,

I am switching to a new provider, but unfortunately I am unable to due to the Postcode and landline not matching.

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I am confused if you currently do not have broadband and only BT RETAIL landline then can you explain what you mean by you are switching provider

[Faisal1]

Meaning, I would like to sign up to a new provider, offering a complete new customer package but I am unable to due to postcode not matching phone number