Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live
SGAB208326 and SGAC208326 have been made available as of 29th October 2021.
Important Upgrade Advice for Premium Whole Home Wifi Customers:-
For those on an older version than 8224 you will not be able to upgrade directly to 8326, therefore you will need to first update your discs to SGAB208224/C before having access to any further updates, including this release.
Since the last firmware release on Premium and Whole Home 6, there are many new features supported by the firmware and app that will deliver an even better customer experience, as well as a wide range of bug fixes for existing features.
Changes since SGAC20822A:
New features include:
Additional specific customer issues fixed:
- New firmware upgrade server certificates included
If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterward, come back to us, here on Community, or contact the helpdesk on 0808 100 6116 or email firstname.lastname@example.org so that we understand your issue and help fix it.
Upgraded with no problems but I do have a question.
Since the previous version, 822A, had proved completely reliable for 28 days I was hesitant to update but did so because it was stated that downgrading to the previous version is possible, but I can't see any way to achieve this . Not that I want to, but the option would be nice if any problems crop up.
For reference you would need to use the web interface to rollback, via btwhole.home/rollback.htm. The current rollback version is SGAB/C20822C which is the same as 822A but with an added firmware upgrade certificate so behaviour/functionality is the same.
I've been posting regularly on the earlier FW update threads after I've tried each upgrade. (last thread is now locked)
I still have regular reboots - on this version, this afternoon, it's rebooted 5 / 6 times.
Most I've ever had is 7 days up time and that has generally been after a full power off of all discs and restart.
On previous versions I've tried factory reset (restoring settings) to no improvement.
I will try a full factory reset on this firmware and setup from scratch (not restore), at the same time I will change over the master disc to another one.
Ok, so I've just done full factory reset on all 3 discs.
Changed the master disc with another
Setup the (new) master from scratch (no restore)
Added 2nd, then 3rd.
Unfortunately system is still rebooting every 15 minutes or so.
I've reset the router just in case but still a major issue.
Can you confirm how all your discs are connected (Ethernet, Wi-Fi star or daisy chain), what type of Ethernet cable you're using (cat5/6/7, 2 pair or 4 pair) and which router you have?
I had constant rebooting when I first got the discs, it turned out to be the router (Smart Hub 6) that was repeatedly dropping the ethernet signal. I changed it for another one and the problem went away.
Can you confirm how all your discs are connected (Ethernet, Wi-Fi star or daisy chain),
WiFi - current topology is showing daisy chain
what type of Ethernet cable you're using (cat5/6/7, 2 pair or 4 pair) and which router you have?
Pretty sure it's CAT 6 - I can try and swap if there is a recommended?
Note - I rolled back the firmware last night, didn't factory reset (so no setting changes etc) and the discs have been up since.
Unfortunately this still hasn’t fixed the problem that was introduced in the recent flurry of firmware updates that means none of the streaming services work reliably on any of my televisions.
Everything other than Ethernet backhaul had worked perfectly for two years until these updates.
BT customer support escalated the problem to second line support over three weeks ago and I have heard nothing since.
Having paid a hefty sum for four discs that worked until these updates, I am very disappointed that they may now have to go in the bin and be replaced by another brand.
So I am currently on the 822A firmware it would appear. I don’t have problems with re boots etc but streaming tv does seem patchy (including bt sport). Really don’t know when streaming problems started but could well be that it was when 822A was installed. 822A auto installed without my permission on 24/09. Auto update was off but it still went ahead…. At least this time it is giving the choice for now. I really am reluctant to upgrade as I do not have the time nor the inclination to do multiple resets, roll backs or whatever hoops I will need to jump thru to make the System work. Please BT can you give me some confidence the the upgrade will work first time and continue to do so. These things are not cheap so come on BT please.