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Message 11 of 15

Re: Error message

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@NeilO  My ISP has asked for you to add the IP to your whitelist? 

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Message 12 of 15

Re: Error message

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Hi, @annelie220 Thanks for getting back to me, we don't operate a whitelist and it is normally the ISP who is responsible for the IP to request it to be removed from the blacklists if it has been added in error. I can ask our email team to look at this but unfortunately, I can't promise that they'll be able to resolve it for another provider. 

I'll send you a private message in a moment so you can send over your details.

Thanks

Neil

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Message 13 of 15

Re: Error message

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Hi @annelie220 ,

Thanks for getting back to me to let me know we got this sorted. Please get in touch if you have any other problems.

All the best

David

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Message 14 of 15

Re: Error message

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@DavidMwrote:

Hi @annelie220 ,

Thanks for getting back to me to let me know we got this sorted. Please get in touch if you have any other problems.

All the best

David


So, how was this fixed?

Inquiring minds and all that ...

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Message 15 of 15

Re: Error message

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Hi @Andy_N ,

Our investigations found that a new rule was used but the anti-spam software has been causing an increased number of false-positive spam verdicts This has prevented some emails being sent. The anti-spam vendor has disabled this rule which should allow the blocked emails to be accepted.

Cheers

David

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