Error message

[annelie220]

@NeilO  My ISP has asked for you to add the IP to your whitelist? 

[NeilO]

Hi, @annelie220 Thanks for getting back to me, we don't operate a whitelist and it is normally the ISP who is responsible for the IP to request it to be removed from the blacklists if it has been added in error. I can ask our email team to look at this but unfortunately, I can't promise that they'll be able to resolve it for another provider. 

I'll send you a private message in a moment so you can send over your details.

Thanks

Neil

[DavidM · Accepted solution]

Hi @annelie220 ,

Thanks for getting back to me to let me know we got this sorted. Please get in touch if you have any other problems.

All the best

David

[Andy_N]

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@DavidMwrote:

Hi @annelie220 ,

Thanks for getting back to me to let me know we got this sorted. Please get in touch if you have any other problems.

All the best

David

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So, how was this fixed?

Inquiring minds and all that ...

[DavidM]

Hi @Andy_N ,

Our investigations found that a new rule was used but the anti-spam software has been causing an increased number of false-positive spam verdicts This has prevented some emails being sent. The anti-spam vendor has disabled this rule which should allow the blocked emails to be accepted.

Cheers

David