ORDI

[Keith_Beddoe]

Unless they are a business user, and had paid the very high installation and maintenance costs, then all they have is FTTC. They may have been sold that as "fibre", but its not an accurate description, its quite misleading.

FTTP on demand, is only a business product, but it still shows up on their page and yours.

[bkehoe]

Is it the same result if you use your neighbours address in the checker instead of phone number (click Address Checker) at the top of the page where you entered phone numbers)?

[plsHelp]

I've tried their number and I could see that theirs is FTTP ON DEMAND.

[bkehoe]

So please try their address instead.

[pippincp]

What town/city are you in?

[imjolly]

@bkehoe 

using the address in dslchecker is less accurate than using the most accurate phone number to show availability

[bkehoe]

Yes, it's more accurate for xDSL estimates though in the case of FTTP I've come across several database errors in the past where usually the address checker is showing the correct info. Also, especially as the OP has already said that when he goes to the consumer facing fibre availability site that ultrafast shows as available when he puts in his neighbours details, it's well worth him checking this. 

[pippincp]

@bkehoe  The DSL for the neighbour does not show WBC FTTP being available for the neighbour. The address checker would not change that. It is possible the neighbour has FTTP from a different provider hence asking for town/city they are in.

[Keith_Beddoe]

@pippincp 

Looking at their results earlier, it looks like LD/Waterside.  Londonderry Waterside.

https://www.thinkbroadband.com/broadband/exchanges/nildw

Openreach FTTP	enabled (not all premises may be able to get FTTP on the exchange)

[pippincp]

@Keith_Beddoe  Thanks for that. N.I. FTTP deployment is different to the rest of the UK. Could the neighbours be with Fibrus or another  FTTP provider?

That said I've looked at this which suggests it may/should be available vis the Openreach network.

https://www.ispreview.co.uk/index.php/2019/04/openreach-confirm-12-new-uk-areas-for-fttp-ultrafast-b...