ORDI

[plsHelp]

Apologies. I was kinda hesitant to provide more specific info earlier. But yes that's Londonderry.

Also, their provider is BT. They were SKY before, hence considered a new customer. So they have something to bargain when they were probably lured to join BT, I guess.

Unlike us, we've been with BT for ages. Asking to help us to get FTTP, may be a bit of a challenge due to - we are already under contract and not profitable at all to spend with installation just to upgrade our broadband. Hopefully, this is not the case. 

[pippincp]

Being straight up front always makes it easier. Give the FTTP team a ring. 0800 587 4787

Let us know how you get on.

[plsHelp]

Thanks. I did ring them and was a bit direct about it. In fairness to operators, they are just probably following protocol. 1. Check the availabilty. 2. If FTTp is not available yet, they will ask you to submit your interest to get one. When will I get it? I just have to wait 'til kingdom come. End of story or try again.

It is just frustrating that your neighbours have the option to upgrade but I couldn't.

[pippincp]

Ring again, don't be so direct but remind them the DSL database does not apply to NI as it's always wrong. It's not their fault it's a procedural problem.

[plsHelp]

Noted that @pippincp , thanks.

[pippincp]

@plsHelp  Let us know how you get on.